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Order Cancellation

Can I cancel my order after payment?

If the status of the order is still in "awaiting confirm payment" or ” awaiting shipping”, you can click the "Contact" button and apply for cancellation on the order details page.
If your order has already been shipped, we are sorry that the order cannot be cancelled free of charge.

We are pleased that our ability to quickly process all orders placed on our site. Most orders are processed within 24 hours. If you wish to cancel your order for any reason, just send us an email to [email protected] within 24 hours from the time the order was placed, otherwise, it will be too late. Beyond 24 hours, orders will be accepted as final and ready to be shipped to your doorstep.

A large majority of items in our inventory are processed and/or shipped within 24 hours, it is important that you contact us during this period so that we can attempt to cancel your order before it is fulfilled and/or shipped.

How to cancel my unpaid order?
If your order is still unpaid, you can cancel your order through your account. You can find the "Cancel Order" button on the My Orders page.

How to cancel some items in the order?
If your order has not been paid, please cancel this order and re-purchase the items you want.
If your order has already been paid, please contact us within 24 hours to help you cancel the items.
If your order has already been shipped, we are sorry that the items cannot be cancelled free of charge. 

Why is my item (order) cancelled?
If the item (order) has any problems during processing and we can't get in touch with you, we will cancel the item (order) in problems and refund you. We will inform you of this by email.